Lean Solutions 在线下载 pdf mobi 2025 epub 电子版

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Solutions, " the authors establish the groundbreaking principles of "lean consumption, " showing companies how to eliminate inefficiency during consumption.The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive."Lean Solutions" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise."Lean Solutions" will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

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书籍介绍

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?In their bestselling business classic "Lean Thinking, " James Womack and Daniel Jones introduced the world to the principles of "lean production" -- principles for eliminating waste during production. Now, in "Lean Solutions, " the authors establish the groundbreaking principles of "lean consumption, " showing companies how to eliminate inefficiency during consumption.The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it. In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive."Lean Solutions" is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise."Lean Solutions" will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

• 作者：Natalie 发布时间：2012-09-22 20:44:52

  讲解很好。尤其是里面的身体素质训练。初中时老爸给选的，然后我就去报了班，哈哈

• 作者：盘瑟俚 发布时间：2011-07-24 21:54:26

  卓越赠品

• 作者：彭拉拉 发布时间：2016-06-27 12:55:42

  很好的一本书，帮助我们认识自己，和自己对话。

• 作者：拇指姑姑 发布时间：2021-02-17 23:25:50

  编写是很精到的啦，把这个背熟了，心理学的基本知识就都掌握啦

• 作者：nishi_zzz 发布时间：2016-04-10 17:12:26

  一句励志的话，配合一个成功的故事。真是一套一套的。很多人的成功，其实都有着很多方面的机缘巧合，并不单单只有心理的自我期许与鼓励。用这些方法，或许失败的人更多呢。

• 作者：午夜深蓝 发布时间：2022-04-04 14:08:35

  广义的寄生虫不仅仅指虫子，还有植物、病毒和细菌。相比人类区区几百万年的历史，寄生虫才是我们的大前辈。在进化史上“因为偶然进入宿主体内结果发现比自己直接觅食效率更高所以进化出了寄生虫”的观点新奇；但是不记得为什么寄生虫要以如此迥异的形态在不同宿主间传播。可能是我看得太不认真了吧。寄生虫促进有性生殖；贫血症的DNA是应对寄生虫的保险举措（想起了《病者生存》）；寄生虫分泌的化学物质可用于生物防治和医学药物的研究；乃至于人类本身就像地球的寄生虫。每次看得这种优秀的科普，都让我觉得有种好书殊途同归的感觉——跳出狭隘的视野，从生命乃至宇宙的角度去观察人类；再以博大的胸怀，充满人文关怀地返回人类视角。宏大而博爱。最后，封面设计是跟作者有仇吗？一股子三流科幻小说的感觉，差点把我劝退……

• 普普通通的生活，平平淡淡的幸福

  作者：画个圈圈诅咒你 发布时间：2009-09-02 10:54:24

  我们都活在现实中，不能期待老天把自己从烦扰、痛苦中解救出来。我们每天都在追求自己心中的梦想？但我们是否曾经自问过，这梦想是我们内心真正所追寻的，或只是为满足别人的期待而追寻的？如果是别人的期望，我们敢于放弃一切，独自去追求内心的需要吗？实现梦想后我们是否会失去一些重要的东西，道德、自由、人格？太多的人为名利所累，太少的人有不为五斗米折腰的气魄，这就是人类、这就是社会。

     舍得舍得，有舍才有得。人有物质的、生理的、社会的、社会尊重和自我实现的需要，一层比一层高级，只有那些能够为追求真正的自我价值实现而敢于舍弃的人才是真正的幸运儿。但试问几人能办到。我们都是凡夫俗子，降临人世的目的只是能够安稳的度过人间的七八十年，不求荣华富贵，轰轰烈烈，只求普普通通的生活，平平淡淡的幸福，能达到此我们就是幸运的。

  人有七情六欲，不可避免会有一些幻想，抱有一丝梦想。“愿我有歌可长留此间，赞美那天赐的恩宠，使我在人间会相信奇迹，暮色里仍有五彩的长虹”自我安慰吧。

• 创造价值的空间不只是在公司内部

  作者：peter 发布时间：2007-06-10 18:59:14

  lean solutions给出了我们作为市场人员和客户人员一个明确的努力方向：你怎样可以简单地通过观察客户的困扰来同时为自己公司和客户创造价值。 对于那些只想向客户倾销的top sales来说，这无疑是提升自己思路的良好指引。

  讲的内容很简单，我甚至认为有些啰嗦了，同样一个问题从多个角度来阐述，而且文笔不算幽默，这是其美中不足的地方。

  作者主要关心process，对于标准化产品的服务分析较多（基本案例都是零售/航空/物流/汽车等，而对于我很关心的软件服务领域，却没有涉及，而这个领域（包括像律师、会计师等）需要的是复杂问题的分析，复杂项目的协作，而显然process不是全部。 如何可以设计在这些领域的lean solution,可能需要一些调整。

  总的来说，值得所有销售人员和企业管理者一读，让大家从“博弈”转向“创新”。