The Nordstrom Way to Customer Service Excellence 在线下载 pdf mobi 2025 epub 电子版

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Book Description

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Download Description

A new "how-to" version of a customer service classic

First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.

Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.

Book Dimension

length: (cm)23.5 　　　 　　　　　 　　　　　 width:(cm)19

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书籍介绍

在线阅读本书

Book Description

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Download Description

A new "how-to" version of a customer service classic

First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world?s best customer service company?they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.

Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women?s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.

Book Dimension

length: (cm)23.5 　　　 　　　　　 　　　　　 width:(cm)19

• 作者：123 发布时间：2018-06-30 09:04:01

  好

• 作者：梧桐树 发布时间：2024-03-28 16:44:04

  很广泛，填补了一些空白

• 作者：鱼在飞。 发布时间：2013-04-14 21:33:33

  不爱就该放手让大家自由。

• 作者：寶寶批判 发布时间：2023-08-12 16:37:42

  既然事業、身分、信念，都清算過了，還剩下這點不多的赤裸裸的，就在餘下路上帶著走吧，時候差不多到了，朋友，別了！

• 作者：Willionvii 发布时间：2021-06-10 09:54:11

  教育部的想法其实真的是非常好，可惜，我们实际操作远离课程大纲不知道到什么程度去了。

• 作者：Kiss the fire. 发布时间：2022-03-24 23:08:34

  新狗狗长得好可爱，像小海豹！

• 儿童节买什么礼物？这本书能让你的孩子玩得开心，又学得有益有趣

  作者：俏妈心知育儿 发布时间：2020-05-28 08:44:53

• 值得一看

  作者：JX 发布时间：2007-03-05 00:48:07

  目前的服饰研究让人满意的不多，因为多半都是些类型罗列之作。稍作解释，又往往流于道听途说而缺失判断。此书高出上列服饰研究书籍好几筹。

  关于剪纸的讨论，与我此前的猜测不谋而合。去年在湘西泸溪踏虎看到用刀刻纸花时，我就猜测这应该是附属于刺绣的艺术，作者此书以施洞的例子证实此点。

  作者在苗族服饰的收集和整理上用功很久，此书还是有可观之处的。