Crucial Confrontations 在线下载 pdf mobi 2025 epub 电子版

在线阅读本书

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: *An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?

*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.

*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.

*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?

*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.

*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

暂无相关目录，正在全力查找中！

暂无相关内容，正在全力查找中

暂无出版社相关信息，正在全力查找中！

暂无相关书籍摘录，正在全力查找中！

在线阅读地址：Crucial Confrontations在线阅读

在线听书地址：Crucial Confrontations在线收听

在线购买地址：Crucial Confrontations在线购买

暂无原文赏析，正在全力查找中！

书籍介绍

在线阅读本书

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: *An employee speaks to you in an insulting tone that steps crosses the line between sarcasm and insubordination. Now what?

*Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it.

*Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later.

*An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?

*Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.

*A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance.

• 作者：寒露 发布时间：2021-09-12 21:21:27

  一本公共关系的教材，但是却涉及理论、实务的各方面。除了公关的价值，从公关目标的确定、公关调研、战略制定、效果评估等各个方面，能把理论与实务结合如此紧密的教材很少见，更为公关提供了项目管理的视角。这本书读了很长时间，很受用。

• 作者：梅文女王殿下 发布时间：2016-08-10 09:38:35

  2016.4.12 我真的是带着一种死耗，不甘心开了坑不填完的心情听完的。无数次听到放空。写得真的是太烂了啊。可能想法不错，但是讲了半天也没什么新意。如果需要这样交流，真的一巴掌呼过去了。我草，好不甘心。

• 作者：方若 发布时间：2016-07-23 15:51:03

  这本书我零零散散看了一年多才看完。这是因为对这本书的看重，而不是轻视。在我有空看书的时候，总是把脑力最好的时间留给它，看了一会觉得需要消化了就放开，而不敢一口气看完，那样收获会非常少。阅读难点在于，既要用心揣摩书中的每一条实际操作建议，又要同时构建自己的心智model，两者缺一不可。离开了每一条操作经验指导，model的实用性就会降低；而离开了model，所有的操作经验指导对你来说就会成为死记硬背。

• 作者：瑞尔 发布时间：2020-03-31 13:31:18

  Banal.

• 作者：宝宝TWO 发布时间：2019-05-07 14:30:21

  书其实文笔很好，就是让人很看得下去，只是不是我想进步的话题

• 作者：浩 发布时间：2020-09-27 19:52:32

  不同方向的通透感和交叠，不同的地面和天花高度，不同的开窗位置与视线的关系。洄游的路线，交通+功能。不同朝向获得光线的方式。钝角制造纵深感。

• 结束参加团体治疗，除了直面有限性的真相，非适时结束离开团体可能是缺了点勇气

  作者：心理魏老师 发布时间：2023-08-16 23:31:48

• 对赵荔红《意思》的评论（二）树才来信

  作者：siren 发布时间：2011-04-26 13:39:00

  对赵荔红《意思》的评论（二）树才来信

  树才 4月30日来信（经同意公开）

  这两天读你的书，真的很有意思，因为你写得很有意思，无论对象，还是文笔。

  看来，你是个用心的观看者，在观看中体验，在体验中想象，文丝缕缕，缠绵如某种氛围。

  你的批评，也许可称之为“认同批评”：认同对象，把一己的判断力敞开给这个对象，并与其建立一种对话关系，而又通过这种建立在感受力基础上的对话空间，最终将批评的善意芒刺抛将出去。这种批评并非人人皆可为之，不，它恰恰需要与批评对象相称的“诗人”或“作家”身份。我相信，得我心的批评一定是作家式的批评：让批评文章本身也文采斐然，感性鲜活……

  只为值得批评的批评对象做批评的努力，这基于如下认知：要有意义地谈论一个人或一本书，那就必须喜欢甚至热爱这个人或这本书。

  今早，突然想起，尚未把我的短文《意思》发你一读。今发上。

   

    树才7月12日来信

   

  断断续续，一直读你的《意思》，有时是信手翻开，有时是黄昏之时，写或译有点累了，读一篇或几页。

  你的文字，是看似轻松其实带着刺的，面对美善，你以感觉入文，思及生存，你则遏制不住地要诉说一番心里话了。

  你对“江南”一词敏感，因为你正是身处江南山水之间、内心不时荡漾起灵觉涟漪的一位敏感女性啊。

  美善？是的，美与善，可分，更该合。你甚至把真也纳入其中。我欣赏你的直觉：真善美是一，是同一个生命，是同一条河，同一座山，同一只飞鸟，同一抹夕阳，同一阵微风……呵呵多少人以区分为己任，因为智性使然，而你致力把万物融合，因为灵性直觉到了一。一，惟一性。爱便是从此惟一悄悄过渡给彼惟一。这惟一性苦了人类，也使人类产生奇异的满足感。一，庆幸于它的惟一性，尽管那是短暂的。

  时间在钟表的滴答声里肯定是短暂的，但在时间本身怀里却又具有一种不可穷尽的无限广袤。我对一个在亨得利钟表店工作的朋友说过，钟表停下来的时候，时间才走得准。

  可惜，人们过于在乎钟表而不是时间，于是时代变得浮躁、轻飘……善是最沉的，它也许是一个人的压舱物。善啊，我曾慨叹它天然的弱小，因为不争，我又佩服它天然的广袤，因为无所不在……我们无助或无望的时刻，抬起头来，看着天空，是啊，天那么空，但我们像获得了一种安慰似的，心里一下子开阔些了，仿佛天穹里果然有什么神灵，眨巴着星星的慈爱眼神……。

   

  作者：树才，诗人、评论家，著有：《单独者》、《树才短诗选》、随笔集《窥》，译有《勒韦尔迪诗选》、《夏尔诗选》、《博纳富瓦诗选》。