培训者的故事 STORIES TRAINERS TELL: 55 READY-TO-USE STORIES TO MAKE TRAINING STICK 在线下载 pdf mobi 2025 epub 电子版

　　Make challenging concepts more memorable, even unforgettable!

"Stories Trainers Tell is full of fun, entertaining, and useful stories that help bring any training alive. Use it and watch people smile and learn!" --Ken Blanchard, coauthor, The One Minute Manager® and Whale Done!(TM)

Telling stories is a powerful way to make a point, especially when the stories are compelling, well-constructed, and poignant. This book captures thought-provoking stories contributed by trainers, nationally known speakers, consultants, business leaders, educators, and professional storytellers that help make challenging ideas and abstract concepts stick.

The stories are organized around major organizational development and training themes, such as leadership, diversity, teamwork, performance and coaching, and customer service. Accompanying each story are tips, debriefing questions, key points, and a follow-up activity to maximize its impact and learning potential.

Includes a free CD-ROM with narrative readings of each story!

Contributors include: Merrill Anderson, Jean Barbazette, Joe Barnes, Paula Bartholome, Chip Bell, Geoff Bellman, William Austin Boone, Sharon L. Bowman, Karen D. L. Byrson, Chris Clarke-Epstein, Hortencia Delgadillo, Larry English, Marcy Fisher, Suzann Gardner, Joan Gillman, Steve Hanamura, Lunell Haught, Sandra Hoskins, Katherine M. Hudson, David Hutchens, Joan Lloyd, Kate Lutz, Robert McIlree, Maureen G. Mulvaney, Kathy A. Nielsen, Clare Novak, Julie O'Mara, Laura V. Page, Jonathan M. Preston, John Renesch, Shelley R. Robbins, Marcia Ruben, Sheriene Saadati, Edward E. Scannell, L.G. Shanklin-Flowers, Bob Shaver, Doug Stevenson, Ed Tate, Sivasailam 'Thiagi' Thiagarajan, and David Zach.

Foreword.

Preface.

Acknowledgments.

Introduction.

SECTION ONE: Using Stories in Training.

　ONE. What Makes a Story a Training Story?

　TWO. Where Do Stories Come From?

　THREE. How to Craft a Story.

　FOUR. Incorporating Stories into Training.

　FIVE. Tips on Storytelling.

　SIX. Legal and Ethical Use of Stories.

SECTION TWO: The Stories.

　Table II.1: Story Information.

　Table II.2: Stories by Training Topic.

　SEVEN. Appreciating Differences.

　　"A World Without Blacks" by William Austin Boone (1): This story speaks to the universality of the creative spirit.

　　"Look at Me!" by Steve Hanamura (2): There are cultural differences surrounding respect.

　　"When in Egypt, Do What?" by Clare Novak (3): While traveling in other countries, our expectations shape our experiences.

　　"Catching an Unconscious Bias" by Julie O’Mara (4): When we least expect it, our biases can appear center stage.

　　"I Never Noticed You Were Black" by LG Shanklin-Flowe rs (5): Unconscious judgements can block our appreciation of others.

　　"The Scratch-and-Sniff Test" by Bob Shaver (6): First impressions play a key role in life.

　EIGHT. Communication and Feedback.

　　"Are You Listening?" by Sharon L. Bowman (7): People talk and listen in different ways.

　　"If You’re Not Asked, Keep Your Mouth Shut?" by Chris Clarke-Epstein, CSP (8): What makes it difficult for us to give feedback?

　　"The House Guest" by Lunell Haught, Ph.D. (9): The inferences we make can impact the viewpoint we have about a situation.

　　"How Far Is Far?" by Laura V. Page (10): Lack of shared meaning can send you down a very long road.

　　"A Fish Tale" by John Renesch (11): Sometimes situations are not what they seem to be.

　NINE. Customer Service.

　　"It’s the Little Things That Count" by Joe Barnes (12): Our smile is our personal signature.

　　"Ladies and Gentlemen Serving Ladies and Gentlemen" by Chip Bell (13): How well does your organization define its expectations?

　　"I Was Aching for a Fight" by Marcy Fisher (14): How do you prepare for the possibility of confrontation?

　　"The Customer Strikes Back" by Robert McIlree (15): Never doubt the creativity and perseverance of well-intentioned customers.

　　"You Don’t Qualify for the Senior Discount" by Laura V. Page (16): How do you know if you can trust a customer?

　　"Sorry,We Can’t Do It" by Shelley R. Robbins, Ph.D. (17): An organization’s culture can influence service—both internally and externally.

　　"The Taxi Driver" by Sivasailam "Thiagi" Thiagarajan (18): When do you heed the warnings of others about getting good service?

　TEN. Influence and Motivation.

　　"The Cobbler’s Children" by Geoff Bellman (19): How important is influence in creating organizational change?

　　"I Haven’t Worn My Hat in a Long Time" by Chris Clarke-Epstein, CSP (20): Sometimes leaders think they know best about motivating employees.

　　"The Volunteer Job" by Joan Gillman (21): What might motivate us to open ourselves up to opportunity?

　　"Missing a Golden Opportunity" by Jonathan M. Preston (22): What is the real purpose of a sales representative in the field?

　　"Upstaged by a Rookie" by Jonathan M. Preston (23): How do you influence a more senior and seasoned colleague?

　　"Who Called This Meeting?" by Shelley R. Robbins, Ph.D. (24): People’s true motivations on the job can undermine a goal.

　ELEVEN. Leadership.

　　"A Culture Rooted in Gunpowder" by Merrill Anderson, Ph.D. (25): Where does an organization’s culture come from?

　　"Expecting Too Little" by Paula Bartholome (26): A leader’s response to what we expect can sometimes surprise us.

　　"The Bamboo Years" by Katherine M. Hudson (27): When is the best time to invest in the organization’s growth?

　　"The Worth of a Contribution" by Kathy A. Nielsen (28): What factors help to determine one’s top work priority?

　　"Fostering Full Potential" by LG Shanklin-Flowers (29): What is the leader’s role when someone has been earmarked for dismissal?

　TWELVE. Living Our Values.

　　"A Legacy of Generosity" by Chip Bell (30): Our early life experiences help shape our values around giving.

　　"Time Brings Perspective" by Geoff Bellman (31): Our values can help us sort out the "stuff" that gets in the way of our work.

　　"In Search of Cappuccino . . .With a Little Chocolate on the Side" by Kate Lutz (32): Being a rebel and being a victim are flip sides of the same coin.

　　"Values Aren’t Accidental" by Edward E. Scannell, CMP, CSP (33): Our values are formed at an early age.

　　"A Nation’s Values Connect Us" by David Zach (34): Tragedy often allows us to reconnect with our deepest values.

　THIRTEEN. Performance and Coaching.

　　"The Case of the Magician’s Assistant" by Hortencia Delgadillo (35): Your assumptions about someone’s ability to perform work can get you into hot water.

　　"The Roll of the Dice" by Sandra Hoskins, ISP, PMP (36): Resourcefulness is a key managerial skill.

　　"Isolate, Exaggerate, and Integrate" by Joan Lloyd (37): What exactly do athletic coaches do to improve someone’s performance?

　　"Thanks, I’ll Do It Myself" by Marcia Ruben (38): As leaders, our blind spots can have a powerful effect on employee behavior.

　　"The Forest for the Trees" by Sheriene Saadati (39): Our performance is only as good as the systems in which we work.

　　"Is He Qualified?" by Sheriene Saadati (40): What role can real-time coaching play in helping others to develop their skills?

　FOURTEEN. Problem-Solving.

　　"For Lack of a System" by Larry P. English (41): There can be unintended negative consequences to the "perfect" solution.

　　"The Porcupine and the Snake" by Suzann Gardner (42): Surface issues or symptoms can mask the real problem.

　　"Viewing the Problem Through a Different Lens" by Sandra Hoskins, ISP, PMP (43): Lack of technology can be beneficial to solving a problem.

　　"The Disapproving Neighbor" by Kate Lutz (44): How much does our own perspective color our understanding of a problem?

　　"The Road to Peoria" by Bob Shaver (45): What factors impact how well a person can solve a problem?

　FIFTEEN. Teamwork and Collaboration.

　　"Doing the Packarena" by Katherine M. Hudson (46): Communicating the importance of teamwork goes beyond posters and presentations.

　　"The Slingshot" by Robert McIlree (47): Conflicting needs between teams can fuel outrageous responses.

　　"A Family United" by Clare Novak (48): There is strength in unity.

　　"The Contest" by Sivasailam "Thiagi" Thiagarajan (49): What does winning mean to you?

　SIXTEEN. Training Fundamentals.

　　"I Didn’t Ask to Be Here" by Jean Barbazette (50): Our behavior in training is influenced by the choices we are allowed to make—or not to make.

　　"In Pursuit of a Goal" by Paula Bartholome (51): We get out of learning what we are willing to put into it.

　　"Teaching a Dog to Whistle" by Sharon L. Bowman (52): Learning is not a spectator sport.

　　"Preparing Yourself for the Unexpected" by Larry P. English (53): How do you handle a crisis that arises during a training program?

　　"How My Sons Learned to Dive" by Suzann Gardner (54): Each of us has a preference for how to pick up a new skill.

　　"The Jock and His Wife Go Water Skiing" by John Renesch (55): What’s the difference between knowing and learning?

　　There Are More Stories to Tell.

Appendix: Interview Questions.

About the Contributors.

About the Authors.

Bibliography.

Suggested Readings.

Index.

Mary B. Wacker is president of an organizational development consulting firm with a service focus in a variety of workplace environments, including business, health care, utilities, government, education, and community agencies. Her firm specializes in le

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书籍介绍

Make challenging concepts more memorable, even unforgettable! '"Stories Trainers Tell" is full of fun, entertaining, and useful stories that help bring any training alive. Use it and watch people smile and learn!' - Ken Blanchard, coauthor, "The One Minute Manager[registered] and Whale Done![trademark]. Telling stories is a powerful way to make a point, especially when the stories are compelling, well-constructed, and poignant. This book captures thought-provoking stories contributed by trainers, nationally known speakers, consultants, business leaders, educators, and professional storytellers that help make challenging ideas and abstract concepts stick. The stories are organized around major organizational development and training themes, such as leadership, diversity, teamwork, performance and coaching, and customer service. Accompanying each story are tips, debriefing questions, key points, and a follow-up activity to maximize its impact and learning potential. It includes a free CD-ROM with narrative readings of each story! The contributors include: Merrill Anderson, Jean Barbazette, Joe Barnes, Paula Bartholome, Chip Bell, Geoff Bellman, William Austin Boone, Sharon L. Bowman, Karen D. L. Byrson, Chris Clarke-Epstein, Hortencia Delgadillo, Larry English, Marcy Fisher, Suzann Gardner, Joan Gillman, Steve Hanamura, Lunell Haught, Sandra Hoskins, Katherine M. Hudson, David Hutchens, Joan Lloyd, Kate Lutz, Robert McIlree, Maureen G. Mulvaney, Kathy A. Nielsen, Clare Novak, Julie O'Mara, Laura V. Page, Jonathan M. Preston, John Renesch, Shelley R. Robbins, Marcia Ruben, Sheriene Saadati, Edward E. Scannell, L.G. Shanklin-Flowers, Bob Shaver, Doug Stevenson, Ed Tate, Sivasailam 'Thiagi' Thiagarajan, and David Zach.

• 作者：kayoko 发布时间：2022-06-15 23:10:50

  不错

• 作者：bottom whisper 发布时间：2017-05-03 16:48:44

  终于看完了，几乎是一目十行的翻完最后的10%。比第一部差好多，尤其是后半部越写越单薄。人物描写苍白又单薄，第一代都是有血有肉的人，第二代慢慢的圣母光环，异常的真善美，男帅女美，聪明能干上名校做议员，在各种灾难中都能大难不死。对人物的心理描述也是一笔带过，比如卡拉等人为什么能不顾前线德国亲人的生死而做了苏联的间谍，比如威廉伏龙芝如此轻易的就把原子弹的制造图交给了沃洛佳，比如沃纳这么快就能接受卡拉被强暴而生下的私生子，比如格雷格别斯科夫居然突然想和杰姬结婚，因为缺乏对人物的心理描述，会觉得这些事情发生的特别的不情节方面的偶然性也太多太多，主角总是能在各种时空交错的场景偶遇。而且这部里面，作者异常喜欢描写性爱场景，大概写这部的时候在拍拖？！总之，前半部分可以给4分，后半部看到目前为止只能给两分了。

• 作者：係鬼 发布时间：2021-06-19 14:27:38

  还不错，但是仍有很多不足，希望继续再版改进

• 作者：alenwg_cn 发布时间：2015-10-04 13:51:36

  霍金认为我们的宇宙可以用虚时间模型更好地表示，让我想起佛家的话：凡所有相，皆为虚妄

• 作者：无翼鸟 发布时间：2014-01-25 18:11:32

  还可以，比较全面但不深入

• 作者：月下小兔 发布时间：2023-12-13 15:05:53

  看了1-2岁分册，很快可以看完，内容很贴合实际和“新父母教材”的定位，实用直接

• 立刻揭晓：太空时代关于外星人的一切

  作者：指上菁芜 发布时间：2022-03-17 21:10:21

  立刻揭晓：太空时代关于外星人的一切

  

  

  穹顶之外有什么 ?我们都是火星人吗？地外生命长啥样？地外生命躲在哪儿呢？ 我们能够与地外生命交谈吗？我们已经找到了地外生命吗？

  嘿嘿，看到这样的问题，你是不是马上就来兴趣了？而这些，其实都是《穹顶之外》的思考，而这本书，不仅仅只是思考的内容，还有科普的东西以及让我们思考的角度。外星生命向来是人类所渴求要与之交流的东西，人类，素来就是未知充满了好奇，在这个时代里，我们可以看到更多的不同，也可以在这些不同的时间里看到我们的人类变幻的不同模样，这样的例子数不胜数，而我们所需要追求的其实就是一个值得我们去探索的时间而已。

  Space.com的 作家迈克尔·沃尔博士曾经写过大量关于寻找外星生命的文章，而且他还在澳大利亚悉尼大学获得了进化生物学的博士学位，从进化的角度来看，《穹顶之外》里讲述的内容，其实地外生命就是我们所见到的角度很不相同，而且他一直以来对寻找外星生命非常感兴趣，而从科学的角度来看，无疑这是最值得我们寻求的科学未解之谜;:裕洲只有我们吗？在与地外生命的交流的过程中，我们看到了迈克尔·沃尔博士的不同的思考：比如地外生命的隐藏地究竟在哪里？我们要怎么寻找，如何告知公众？

  

  

  在这个大问题之外，这本《穹顶之外》其实是从地球上正在发生过的事情所推断出来的，因为我们现在其实只有一个数据集。例如，我们知道了，38亿年前的地球生根发芽，但是那个时代，我们其实已经可以看到了微生物的出现的可能，在这样的条件之外，其实我们可以看到微生物的存在并不是一个难事。但是我们也许从现在的过程里我们可以看到的，未来30亿年的时候，也许地球上的生命仍然是微生物，但是我们却很难发现，多细胞生命的进化其实有可能是对生命的一般形式会造成严重障碍。而这样的角度，我们可以看到很多的新颖的思考都在这里提出了一个新角度，值得我们好好思考。

  此外，如果在第二部分，这里还针对 “冲出穹顶”的世界做了很好的探究，比如离我们最近的月球，我们会在月球和火星上殖民吗？我们有能力进行星际航行吗？对此我们知之甚少，但是一样的，迈克尔·沃尔博士给出了太空时代的想象，也许我们有必要以开放的心态来接受其他带有充分依据的的猜测，比如太阳系系内外星世界的多样性已经让人非常惊叹了，而在同样的时间里，我们可以看到附近系外行星中的生物特征气体，那么，对在地球以外的星系存在不同的生命，也许我们就有了证据了。我们可能不知道高级的外星生物相对我们做什么，或者想让我们做什么，但是无疑，人类的好奇心始终是人类进步的内驱力。

  不得不说，这样的一本带有想象力的科普作品是真的让人很意外，作者的脑洞是立足于当下的，而且是从我们现在所看到的世界的样子开始的，然后展现了外太空时代里关于外星人的一切，我想，这样的书魅力也就在于未知和思考，以此作为基础，未来，我们可能就会迎来一个全新的时代。

• 尚可

  作者：gatekeeper 发布时间：2023-09-09 22:50:58

  本篇小说以丰洲市市委书记的离奇死亡作为开端，伴随着省纪委副书记梁嘉南出任丰洲市市委书记，在解决了银行非法集资、特大洪涝灾害等问题后赢得群众基础，再到严格落实八项纪律、重新制定干部考评方式改善行政风气，最后凭着上下支持和发掘新城建设、神州能源项目的问题把省市区中贪赃枉法，胡作非为的领导干部一网打尽。

  故事整体逻辑没有太大问题，前中期悬念和转折都还不错，但是后期有点烂尾的嫌疑，情节太紧凑，以至于部分事件的发生让人觉得很突兀。其次人物塑造脸谱化有点严重，不过也可以理解毕竟是讲反腐，黑白的界限还是比较分明的。最后本书虽然描写很多腐败干部的内心挣扎的过程，但笔力有所欠缺，表现力度还是不够。

  如果仅从小说本身评论，个人认为本篇小说只能勉强给个尚可的评价。